Need to return your Antithesis purchase? Please review our return and refund policy below before submitting a request.
You may request a return for store credit within 14 days of delivery.
To qualify for a return, the product must be:
Returns requested more than 14 days after delivery may not be accepted.
The following items are generally not eligible for return:
All returns must be reviewed and approved before the product is sent back.
To request a return, please email us at:
Please include:
After reviewing your request, we will provide return instructions and the next steps by email.
Please do not send any product back without prior return approval. Unauthorized returns may be refused.
Approved returns may be completed using the following methods, where applicable:
For returns by mail, return instructions will be provided after your return request has been approved.
In-store return location:
ANTITHESIS
1 Rivington St
New York, NY 10002
Return shipping responsibility depends on the reason for the return:
Damaged, defective, or incorrect item:
Antithesis is responsible for the applicable return shipping costs.
Change-of-mind return:
The customer is responsible for the applicable return shipping costs.
If Antithesis provides a prepaid return label for a change-of-mind return, the cost of the return label may be deducted from the refund amount.
A 10% restocking fee based on the product price may apply to eligible returns.
Please inspect your order when it arrives.
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery at: ask@antithesis-store.com
Please include your order number and clear photos showing the issue. After reviewing and verifying the issue, we may provide:
Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved or rejected. If approved, the refund will be issued to the original payment method used at checkout.
Approved refunds are usually processed within 10 business days after the returned item has been received and inspected. Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
Original shipping charges are generally non-refundable unless the return is due to:
If a prepaid return label is provided for a change-of-mind return, the cost of the label may be deducted from the refund amount.
We do not guarantee direct exchanges for all products. If you received a damaged, defective, or incorrect item, please contact us at: ask@antithesis-store.com
We will review the issue and provide the appropriate next steps, which may include a replacement, refund, or another available resolution.
Orders may be canceled within 24 hours of purchase, provided the order has not already been processed or shipped. To request a cancellation, please contact us as soon as possible at: ask@antithesis-store.com
If the order has already been processed or shipped, cancellation may no longer be possible. In that case, you may follow the standard return process after receiving the order, provided the product is eligible for return.
If you have any questions about returns, refunds, cancellations, damaged items, or this policy, please contact us at:
Email: ask@antithesis-store.com
